TERMS AND CONDITIONS – REFORMA PILATES STUDIO

By booking or participating in a class at Reforma Pilates Studio, the client acknowledges having read these Terms and Conditions and agrees to comply with them.

1. Bookings and cancellations by the client

All cancellations must be made at least 12 hours before the start of the class.

If this deadline is respected, the credit used for the booking will automatically be restored to the client’s account.

In the event of a cancellation made less than 12 hours before the start of the class or a failure to attend without prior cancellation (“no-show”), the class will be considered used. The credit will not be refunded, restored or rescheduled.

Illness

In the event of illness, Reforma Pilates Studio accepts a maximum of two exceptional cancellations upon presentation of a medical certificate.

After these two exceptions have been used, the standard cancellation policy will apply, even upon presentation of a medical certificate.

2. Cancellation or modification of a class by Reforma

Reforma Pilates Studio reserves the right to cancel a class up to 24 hours before its scheduled start time, particularly in the event of insufficient participant registration.

In such cases, registered clients will be informed as soon as possible and the credit used for the booking will automatically be restored to their account.

Reforma Pilates Studio also reserves the right to change the instructor assigned to a class, particularly in the event of illness, unavailability or for any other reason related to the organisation of the studio.

A change of instructor does not constitute a class cancellation and therefore does not entitle the client to a refund or credit restoration.

3. Punctuality and access to classes

Clients are encouraged to arrive 15 minutes before the start of the class, particularly for their first session, in order to have sufficient time to prepare and receive any necessary instructions.

Classes start at the time indicated in the schedule.

If a client arrives late after the class has already started, the instructor reserves the right to refuse access to the class, particularly for safety reasons and to avoid disrupting the session.

In such cases, the class will be considered used and no refund, credit restoration or rescheduling will be granted.

4. Safety and conduct within the studio

By participating in activities at Reforma Pilates Studio, the client agrees to:

1. comply with the studio’s rules regarding hygiene, safety, punctuality and appropriate conduct;

2. follow the instructions provided by the instructor before and during the class;

3. not use the Reformers or any other equipment without instruction or supervision from the instructor;

4. not engage in any behaviour that could endanger their own safety, the safety of other participants or the instructor;

5. inform the instructor, before the start of the class, of any relevant circumstances or limitations requiring particular attention during the activity;

6. participate in a class appropriate to their level and follow any recommendations from the instructor regarding the most suitable class level;

7. comply with the studio’s rules regarding bookings, cancellations and payments.

The instructor reserves the right to stop or refuse a client’s participation if they consider that the necessary conditions for safe practice are not met.

5. Pregnancy

Classes are accessible to pregnant clients provided that they have obtained prior approval from a qualified healthcare professional, such as a doctor, gynaecologist or physiotherapist.

It is the pregnant client’s responsibility to ensure that their health condition allows them to participate in the activity. Participation takes place under the client’s responsibility and in accordance with the recommendations provided by their healthcare professional.

The client must inform the instructor of their pregnancy before the start of each class, even if the instructor has already been informed during a previous session.

This information allows the instructor, where necessary and within the scope of their expertise, to suggest modifications or alternatives to certain exercises.

The instructor reserves the right to advise against or refuse the performance of an exercise if they consider it unsuitable for the client’s situation.

6. Purchases, credits and validity periods

All purchases of sessions, credits, class packs or memberships are personal, non-transferable and non-refundable, except where otherwise required by mandatory applicable law.

Each credit or class pack has an expiry date, which is communicated at the time of purchase.

It is the client’s responsibility to use their credits within the applicable validity period.

Once the validity period has expired, no extension will be granted, except at the sole discretion of Reforma Pilates Studio in exceptional circumstances.

7. Purchase errors

If a client makes an error when completing a purchase, they are requested to contact Reforma Pilates Studio within 24 hours of the transaction.

Each request will be reviewed individually. Submitting a request does not guarantee a refund, exchange or credit.

8. Pass validity and studio closure

Unless otherwise expressly stated at the time of purchase, passes and credits purchased from Reforma Pilates Studio are valid across all Reforma Pilates Studio locations available at the time of purchase and are not linked to one specific studio location.

Reforma Pilates Studio reserves the right, for legitimate operational, technical, organisational or economic reasons, to temporarily or permanently close one of its studio locations.

Where another Reforma Pilates Studio location remains operational and the client’s remaining credits or pass can continue to be used there for substantially the same type of services, the closure of one studio location does not, in itself, render the remaining credits or pass unusable.

In such circumstances, remaining credits will continue to be valid at the other available Reforma Pilates Studio location until their applicable expiry date and will remain personal and non-transferable.

The closure of one studio location does not automatically entitle the client to a refund of unused credits where those credits remain usable at another Reforma Pilates Studio location, without prejudice to any rights the client may have under mandatory applicable law.

Reforma Pilates Studio will communicate any planned permanent closure within a reasonable period through its usual communication channels.

9. Refunds and credit restoration

Except where otherwise required by mandatory applicable law, all confirmed purchases are final and non-refundable.

A credit may, in particular, be restored when a class is cancelled by Reforma Pilates Studio in accordance with these Terms and Conditions.

Late cancellations, no-shows, arrivals after the class has started or expired credits do not entitle the client to a refund or credit restoration, subject to the exceptions expressly provided for in these Terms and Conditions.

10. Personal data

Personal data collected is used for the management of bookings, purchases, memberships and communications relating to the activities of Reforma Pilates Studio.

Personal data is treated confidentially and in accordance with applicable data protection legislation.

In accordance with the General Data Protection Regulation (GDPR), clients have the rights provided for under applicable legislation regarding their personal data and may, in particular, request access to, correction of or, where the legal requirements are met, deletion of their personal data.

11. Acceptance of the Terms and Conditions

The purchase of a credit, class pack or membership, as well as the booking of or participation in a class, implies acknowledgement and acceptance of these Terms and Conditions.

Reforma Pilates Studio reserves the right to amend these Terms and Conditions. The applicable version is the version in force and communicated at the time of the relevant purchase or booking.